Acceptable Use Policy

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the customer. ONESUITE will not, as an ordinary practice, monitor the communications of customers to ensure that they comply with ONESUITE policy or applicable law. When ONESUITE becomes aware of harmful communications, or when it is notified or becomes aware of actual or potential violations of this AUP, ONESUITE may take any action to stop the harmful activity, including but not limited to: filtering; denying access to ONESUITE Services; suspending or terminating the Service access of customers; and/or taking any other actions as deemed appropriate by ONESUITE. ONESUITE shall have the sole discretion to determine which action is appropriate under the circumstances. ONESUITE may take action immediately without regard to any cure periods that may be set forth in the customer’s applicable Service Agreement. ONESUITE shall have the sole right to interpret the meaning of any provision of this AUP or whether a customer’s or any of its end-user’s or account holder’s activity violates this AUP.

Customers who violate this AUP may incur criminal or civil liability. ONESUITE may refer violators to civil or criminal authorities for prosecution, and will cooperate fully with applicable government authorities in connection with the civil or criminal investigations of violations.

ONESUITE also is aware that many of its customers are, themselves, providers of communications services, and that information reaching ONESUITE’s facilities from those customers may have been originated by end users, account holders or customers of those customers or other third parties. The provisions of this AUP (as such AUP may be revised by ONESUITE from time to time), apply to ONESUITE’s customer’s end users, account holders and customers. ONESUITE customers who provide services to their own users and customers must affirmatively and contractually pass on the restrictions of this AUP to its users and customers and take steps to ensure compliance by their users and customers with this AUP, including without limitation the ability to terminate the Internet access of its end users, account holders or customers for violations of this AUP. ONESUITE customers who provide services to their own users also must maintain valid postmaster and abuse email addresses for their domains, comply with all applicable Internet RFCs, maintain appropriate reverse DNS information for all hosts receiving connectivity through ONESUITE’s network for which DNS responsibility has been delegated to the customer, maintain accurate contact information with the appropriate domain and IP address registrars, take reasonable steps to prevent IP spoofing by their users and downstream customers, provide 24/7 contact information to ONESUITE for dealing with security and abuse issues and act promptly to ensure that users are in compliance with ONESUITE’s AUP. Reasonable steps include, but are not limited to, using IP verify unicast reverse path wherever appropriate and using IP address filtering wherever appropriate. Failure to cooperate with such corrective and preventive measures is a violation of ONESUITE policy. Notwithstanding anything herein to the contrary, a violation of this AUP by a customer, account holder or end-user of any ONESUITE customer shall be considered a violation of this AUP by such ONESUITE customer; and ONESUITE may take immediate action, without regard to any cure periods in the ONESUITE customer’s applicable Service Agreement, in response to such violation, including without limitation termination of the customer’s services under the Service Agreement.

ONESUITE also is concerned with the privacy of on-line communications. In general, the Internet is neither more nor less secure than other common communications media, including mail, facsimile and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, ONESUITE urges its customers to assume that all of their on-line communications are insecure.

ONESUITE cannot take any responsibility for the security of communications transmitted over ONESUITE’s facilities. ONESUITE will comply fully, however, with all applicable laws concerning the privacy of its customers’ on-line communications. In particular, ONESUITE will not intentionally monitor or disclose any private electronic mail messages sent or received by its customers unless required to do so by law. ONESUITE may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, ONESUITE may be required to disclose information on transmitted through its facilities in order to comply with court orders, statutes, regulations or governmental requests. Finally, ONESUITE may disclose information transmitted over its facilities where necessary to protect ONESUITE and its customers from harm, or where such disclosure is necessary to the proper operation of the system.

Digital Millennium Copyright Act Policy – It is the policy of ONESUITE to respond expeditiously to claims of intellectual property infringement. ONESUITE will promptly process and investigate notices of alleged infringement and will take appropriate action under the Digital Millennium and Copyright Act (“DMCA”) and other applicable intellectual property laws.

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.
We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

• the date the customer uses our Services after we publish the revised version on our website; or
• 30 days after we publish the revised version on our website.